Frequently asked questions

It depends on the product: meat, cured meats, dairy and most animal products from the European Union are not allowed into the UK, even in small amounts. Other packaged foods may be allowed. The official rules are on GOV.UK; if you’re not sure, ask us before you pack.

Source: www.gov.uk

It can apply, depending on contents and value. Since Brexit the UK is no longer in the European Union, so customs duty and VAT may apply to some goods. The exact thresholds are set by the authorities and can change – see GOV.UK and the Romanian Customs Authority. We’ll tell you on the phone what applies to your parcel.

Source: www.gov.uk

No. Spirits and tobacco products are not allowed in our parcels. For other alcoholic drinks, ask us before you pack. The official import rules are on GOV.UK.

Source: www.gov.uk

The easiest way is to call or send us a WhatsApp message. You can also book online: work out the price in the calculator, press “Book transport” and send the booking on WhatsApp. We’ll then call to confirm.

In Romania we collect parcels on Monday, Tuesday and Wednesday, and we leave for the UK and Europe on Wednesday. In the UK and Europe we collect on Friday and Saturday, and we leave for Romania on Saturday. We confirm the exact day and time we’ll come to you by phone.

Yes. You can call or write to us in English or Romanian, and the website is available in both languages.

Call us, send a WhatsApp message or book through the calculator. We confirm the collection day by phone, collect the parcel from your address and deliver it to the recipient’s address in the UK.

Yes, we collect from your address and deliver to the recipient’s address. You don’t need to go to a depot or drop-off point. We call beforehand so you know when we’re coming.

Yes, we collect from and deliver to villages too. For villages we need the village name, the commune and, if possible, a landmark (school, church, shop). If your place doesn’t appear in the website search, just ask: the list isn’t complete.

The postcode shows us exactly where the address is and helps us plan the route. In the UK the same street name can exist in several towns, and without the postcode delivery may be delayed. You’ll find it on any letter received at that address.

Spirits, tobacco products, weapons, drugs, gold or silver items, cash and anything else prohibited by law are not allowed. Special rules apply to animal-based food and medicines. The full list is on the Prohibited items page.

Use a strong cardboard box, fill the gaps so nothing moves and tape all the edges well. Wrap fragile items separately. There are more tips in our packing guide.

Romanian citizens usually need a valid passport; those with EU Settlement Scheme status may, in some cases, use their national ID card. Short visits also require an electronic travel authorisation (ETA). Rules change, so check beforehand on GOV.UK.

Source: www.gov.uk

The price is based on the parcel’s chargeable weight and the direction. For large but light parcels, volumetric weight – worked out from the size – is used. In the calculator you can open “How was this calculated?” to see each step.

Volumetric weight turns a parcel’s volume into kilograms. The formula is: volumetric weight (kg) = length × width × height (cm) ÷ 5,000. For example, a 60 × 40 × 40 cm box is 96,000 ÷ 5,000 = 19.2 kg volumetric. If the result is higher than the actual weight, it may be used for the price, because a large parcel takes up a lot of space in the van.

The calculator price is an estimate based on what you entered. We confirm it by phone before collection. If the actual weight or size is different, the price is recalculated and you’re told first.

Some services and situations are priced on request only: passengers, relocations (house moves), very large items, or routes without a published rate yet. In these cases, call or send a WhatsApp message and we’ll give you a quote.

Yes. Any parcel over 300 kg gets a discount. Tell us by phone or on WhatsApp what you’re sending and roughly how much it weighs, and we’ll confirm the price.

Yes. All our parcels travel refrigerated, in both directions, without you having to ask for it and at the same price as any parcel. Note that many animal products are not allowed into the UK from the European Union, however they are transported – see GOV.UK.

Source: www.gov.uk

Yes. We move household belongings between the UK and Romania, in both directions: boxes, furniture, appliances, bikes, luggage. Send us the list of items and the addresses on WhatsApp and we’ll give you a quote.

Relocations are priced on request, once we know what the items are, roughly how much they weigh and where they go from and to. Anything over 300 kg gets a discount.